Cancer Center in Pleasanton | Stanford Health Care
Cancer Care • Menlo Park, CA
Ratings by platform
- Birdeye (Stanford Health Care Tri-Valley): 2.9 out of 5 stars (203 reviews)
- Yelp (Stanford Health Care - ValleyCare): 2.3 out of 5 stars (339 reviews)
- ComplaintsBoard: 1.5 out of 5 stars (54 complaints)
What patients say
Patients praise
- High quality of medical care and expertise from doctors and nurses
- Professional, caring, and friendly staff in specific departments like oncology and maternity
- Comfortable treatment environments for services such as radiation and infusion
- Well-regarded specialized medical programs
Common complaints
- Long wait times and scheduling difficulties
- Concerns regarding billing processes and surprise bills
- Some reports of poor customer service and communication issues
- Inconsistencies in patient care experiences
In patients' words
"Very caring professional staff. The last session of my husband, Pete’s, radiation, the staff had pomp and circumstances music, Maracas, Pom-poms, diploma and metal award pin given to him... I highly recommend all staff and will never forget their expertise in his life, our lives, every step of the way."
— Patient review on LocalityBiz"The surgeons are great. The office does not call back, respond to emails or address any requests... The only time my requests are addressed is when I call and file a complaint with customer/patient advocacy... It’s truly disheartening because the surgeons and staff in the building are nice."
— Patient review on LocalityBizMore clinics in Menlo Park
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