Behavioral Health Services | Church Health
Mental Health/Behavioral Health • Memphis, TN
Ratings by platform
- Trustburn: 4.2 out of 5 stars (137 reviews)
- Charity Navigator (Accountability & Finance): 100% score (Charity Navigator)
What patients say
Patients praise
- High value as a resource for quality, affordable care for the uninsured and underserved
- Appreciation for the holistic Model for Healthy Living approach covering mental, physical, and dental health under one roof
- Successful outcomes reported by patients for chronic conditions, depression, and ADHD treatment
- Strong organizational integrity and financial accountability as a non-profit charity
Common complaints
- Reports of long wait times for appointments and walk-ins
- Instances of unprofessional or dismissive behavior by specific staff or providers
- Challenges with communication, such as difficulties with prescription refills or follow-up calls
- Some patients feel the organization prioritizes efficiency over personalized patient care
In patients' words
"Within 15 minutes of her visit, Julie was evaluated by our professional behavioral health staff and placed on the right medications. It turned out Julie had ADHD, which led to depression, including suicidal ideations."
— Church Health blog article "Julie is Back to Sharing Her Gifts with Our Community""REALLY BAD SERVICE.. BEEN WAITING FOR 2 HOURS ALMOST 3 AND NO CALL YET.. TOLD THE FRONT DESK MY APPT. WAS AT 10:15 AND ALL SHE SAID THAT THEY WERE JUST WAITING FOR A ROOM TO GET CLEARED BUT THEY KEPT ON PUTTING MORE PEOPLE IN... DONT RECOMMEND.. AT ALL.."
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