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Family Medicine • Melbourne, FL
Ratings by platform
- Yelp: 2.3 out of 5 stars (Yelp) (96 reviews)
- Google Reviews: 4.6 out of 5 stars (Google) (2,906 reviews)
What patients say
Patients praise
- High-quality, compassionate care from experienced medical professionals
- Individual physicians are often praised for being attentive, thorough, and informative
- Patients appreciate the personalized attention from primary care physicians
- Modern facility environment
Common complaints
- Poor administrative responsiveness, including long wait times to answer phone calls and failure to return messages
- Complaints regarding the billing department, specifically regarding unexpected fees and fraudulent billing allegations
- Long wait times for appointments, sometimes ranging from 1-2 hours
- Allegations of unprofessional or uncaring staff behavior
- Issues with appointment scheduling and mishandled referrals
In patients' words
"The WORST office of any medical provider I have experienced... The front desk staff are equally unfriendly and curt. They NEVER return phone calls and are unresponsive to requests."
— WebMD (patient review)"Not one person cares about the patient. They charge you for 'extra' fees that they don't disclose, and your insurance company doesn't pay."
— Apple Maps (patient review)"Customers consistently highlight Suntree Internal Medicine as a place where they receive high-quality, compassionate care from a range of experienced medical professionals."
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