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Baylor Scott & White Health

Primary Care • McKinney, TX

★★★★★4.9/5698 reviews across 1 platform

Ratings by platform

  • Birdeye (Baylor Scott & White Primary Care - McKinney): 4.9/5 (698 reviews)

What patients say

Patients praise

  • High patient satisfaction for specific well-regarded providers who are described as caring and thorough
  • Professional and courteous nursing/clinical staff in many instances
  • Efficient and clean facility environments for some practices
  • Positive experiences with telehealth appointments and clear explanations of health concerns from providers

Common complaints

  • Difficulty reaching office staff via phone and unresponsiveness to calls
  • Long wait times for appointments and long wait times in the office
  • Reports of rude, unprofessional, or dismissive staff/receptionists
  • Disorganized referral processes and administrative errors
  • Complaints regarding specific doctor conduct including condescending behavior or questionable medical advice

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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