Senior Mental Health | Medical City McKinney Hospital
Geriatric Medicine • McKinney, TX
Ratings by platform
- Birdeye (Aggregate): 4.2/5 (3,997 reviews)
- Healthgrades: 73% patient recommendation rate
- Rehab.com (Behavioral Health specific): 1.64/5 (53 reviews)
What patients say
Patients praise
- High overall recommendation rates from patients (71-89%)
- Professional and capable physicians in specific units
- Facility recognized with 2024 Human Experience awards for mental health care
- Compassionate care noted in some patient experiences
Common complaints
- Difficulties reaching staff by phone or getting calls answered
- Issues with hospital billing processes being disorganized or slow
- Reports of long waits and perceived lack of attention in ER and inpatient units
- Occasional complaints about nursing staff being unhelpful or lazy
- Concerns regarding facility cleanliness in some areas
In patients' words
"I received great care from this facility, but billing has been a bureaucratic nightmare!"
— Birdeye User Review"Everytime we called it went straight to voicemail, I would leave zero stars if ..."
— Rehab.com User Review"I spoke with someone that was concerned companionate and caring. They are looking into this. Even though this experience wasn't the best. I have had good experiences with this hospital."
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