Primary Care in McKinney, TX | Baylor Scott & White Health
Family Medicine • McKinney, TX
Ratings by platform
- Birdeye (Google reviews): 4.9/5 stars (698 reviews)
- Yahoo Local (for Craig Ranch location): 2.0/5 stars (8 reviews)
What patients say
Patients praise
- Professional and skilled phlebotomists and nursing staff
- Some patients express high satisfaction with the thoroughness and bedside manner of specific primary care physicians
- General positive experiences with preventive care and routine medical visits reported by some patients
Common complaints
- Administrative and office staff communication difficulties, including perceived lack of empathy and responsiveness
- Billing concerns, specifically reports of wellness exams being incorrectly coded as office visits
- Difficulties in scheduling appointments or last-minute cancellations by the facility
- Interactions with some providers perceived as judgmental or overly intrusive regarding personal matters
In patients' words
"Went in for a blood drawn lab exam, the phlebotomist was very professional did great work... All the ladies at the office were super nice!"
— Birdeye (Patient Review)"This practice routinely engages in fraudulent billing. Every Wellness Exam I've had was also charged as an Office Visit."
— Yahoo Local (Patient Review)"However, making an appointment to even see him is nearly impossible. The office staff acts as if they are completely bothered when they answer the phone..."
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