Walk-In Care Close to Home | Carle.org
Walk-in Clinics • Mattoon, IL
Ratings by platform
- Birdeye (Carle Heart & Vascular Institute Mattoon): 5.0 out of 5 stars (based on 4 reviews) (4 reviews)
- Solv (Carle Convenient Care Plus): Not explicitly stated average rating, 1 reviewer noted (1 review)
What patients say
Patients praise
- Professional and courteous staff
- Efficient appointment and walk-in systems
- Short wait times (generally)
- Clean and welcoming facility
- Effective care for chronic conditions and routine needs
Common complaints
- Occasional busy periods/long wait times
- Instances of poor communication from staff or providers
- Some reports of receptionists with poor attitudes
In patients' words
"Fantastic staff, short waiting times. Easy to schedule a follow-up. Clean facility. I had to bring my client in wheelchair to the facility to have her seen and they were very helpful."
— Yelp / MapQuest reviewer"Terrible communication and poor patient care. The providers and staff do not listen, they might as well make up their own diagnoses. Well sometimes they do..."
— Healthgrades user review (Carle Health, Mattoon)More clinics in Mattoon
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