Charleston, IL - Professional Surgical Dermatology Services
Dermatology • Mattoon, IL
Ratings by platform
- Birdeye (Dermatology & Mohs Surgery Institute - Charleston): 4.7/5 (277 reviews)
- Ratings.MD (VitalSkin Dermatology - Mattoon): 4.9/5 (2,242 ratings)
- Vitals (Dr. Jeremy Youse): 4.4/5 (12 ratings)
What patients say
Patients praise
- Clinicians described as skilled and knowledgeable, particularly for Mohs surgery
- Effective skin cancer treatments and successful surgical outcomes
- Some patients find the doctors professional, thorough, and kind
Common complaints
- Difficulties with scheduling departments and call responsiveness
- Concerns regarding billing processes and high costs
- Occasional reports of long wait times
- Mixed feedback on staff professionalism and bedside manner
In patients' words
"Dr. McKenna made apologies (due to the mistake of the scheduling department) was very kind the day of my surgery. He made sure to explain everything he was doing and made sure I knew after care."
— Birdeye/Dermatology & Mohs Surgery Institute"The surgery itself went well, but I can tell you their billing is incompetent. It is coded wrong... Even after you get the bill settled, new charges are added monthly that were not previously there."
— PlasticSurgeryNearYou/Dermatology & Mohs Surgery Institute"he appears not to care about patient wait time as the waits are ridiculous. A second opinion from a leading dermatologist from a leading medical center suggests he overdoes treatments which is not to the patient's benefits."
— Vitals/Dr. Jeremy YouseMore clinics in Mattoon
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