Family Medicine in Massillon, OH - ProviderMatch - Find a Provider
Primary Care • Massillon, OH
Ratings by platform
- ProviderMatch (Cleveland Clinic): Average ratings for many individual providers on ProviderMatch are around 4.9/5 stars (Ratings often based on hundreds of reviews per provider)
- Vitals / US News Doctors: Approximately 4.0-4.1/5 stars (Limited sample sizes (4-7 reviews))
- Birdeye: 3.5/5 stars (31 reviews)
- Facebook: 90% recommend (30 reviews)
What patients say
Patients praise
- Highly rated providers with strong clinical knowledge and bedside manner
- Compassionate, thorough, and attentive care for chronic conditions
- Effective patient education and preventive health focus
- Friendly and professional support staff described by many patients as helpful
Common complaints
- Long hold times and difficulty reaching office staff by phone
- Frustrations with prescription management and administrative communication
- Concerns regarding staff turnover and continuity of care
- Limited availability of specific providers in some practices
In patients' words
"Dr. Mason is the best! ... I would recommend him in a heartbeat. He is so professional, so courteous, listens and explains well and very thorough."
— ProviderMatch patient reviews"My only complaint is long waiting time in office, very busy practice...which is a good sign. ... Other than how hard it is to get through to this office by phone, I love the staff at Massillon Family Practice."
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