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Family Medicine in Massillon, OH - ProviderMatch - Find a Provider

Primary Care • Massillon, OH

★★★★☆3.6/565 reviews across 3 platforms

Ratings by platform

  • Vitals / US News Doctors: 4.1/5 (4 reviews)
  • Birdeye: 3.5/5 (31 reviews)
  • Facebook: 90% recommend (30 reviews)

What patients say

Patients praise

  • Highly rated providers with strong clinical knowledge and bedside manner
  • Compassionate, thorough, and attentive care for chronic conditions
  • Effective patient education and preventive health focus
  • Friendly and professional support staff described by many patients as helpful

Common complaints

  • Long hold times and difficulty reaching office staff by phone
  • Frustrations with prescription management and administrative communication
  • Concerns regarding staff turnover and continuity of care
  • Limited availability of specific providers in some practices

In patients' words

"Dr. Mason is the best! ... I would recommend him in a heartbeat. He is so professional, so courteous, listens and explains well and very thorough."

— ProviderMatch patient reviews

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6].

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