Family Practice Associates - Pioneer Physicians Network
Family Practice • Massillon, OH
Ratings by platform
- Birdeye and Family Doctor Directories: 3.5/5 (Birdeye) and 2.9/5 (Family Doctor Directories) (31 reviews (Birdeye) and 65 reviews (Family Doctor Directories))
What patients say
Patients praise
- many patients appreciate the care provided by specific long-term physicians
- some staff members noted as helpful and skilled
- convenient access to services like telehealth and after-hours care
Common complaints
- long wait times for appointments and while in the office
- difficulties with office staff responsiveness and perceived rudeness
- concerns regarding billing practices and insurance processing after practice acquisition
- frustration with perceived decline in quality of care or personalized attention over time
In patients' words
"Since the office was bought out billing has been horrible claims not being submitted to insurances and the days of the courtesy discount because they messed up are over!"
— LocalityBiz Review"I am fortunate to have our family under the care of Dr. Pogorelic for the last 10 years. He is thorough, understanding, knowledgeable and wants and desires to give the best medical treatment possible."
— Yellow Pages Review"They get aggravated and irritated if you call there with any questions, the ladies at the front desk are agitated and irritated all the time."
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