Heartland (Massillon) - Ohio Department of Behavioral Health
Behavioral Health • Massillon, OH
Ratings by platform
- Google: 2.7/5 (11)
- Facebook: 2.9/5 (17)
- Birdeye/Google aggregate: 2.2/5 (31)
What patients say
Patients praise
- Some patients report the facility provided necessary help and saved their lives
- Positive remarks about individual staff members being patient or helpful
- Appreciation for structured group sessions
Common complaints
- Reports of dismissive or rude staff interaction
- Concerns over medication management and lack of personalized care history
- Allegations of poor communication and inadequate patient follow-through
- Complaints regarding food quality and lack of recreational activity variety
- Concerns about facility safety and staffing issues
In patients' words
"Just want to push medications without even knowing your story/history. If you were not depressed prior to admission, you will be."
— Alumni review on Best Rehabs"The facility may not have the biggest selection of recreational activities but you will definitely get the help you need."
— Alumni review on Best Rehabs"This place is very rude and disrespectful. They hang up on you mid sentence. They barely feed their people they don't even have programs to help people."
— Google review via BirdeyeMore clinics in Massillon
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