Heartland Behavioral Healthcare, Massillon, OH - Nursa
Behavioral Health • Massillon, OH
Ratings by platform
- Birdeye/Google aggregate: 2.2/5 stars (31 reviews)
- Google (via Nursa): 2.3/5 stars (29 reviews)
What patients say
Patients praise
- Helpful and patient staff in some instances
- Effective substance abuse recovery programs for some patients
- Clean and well-managed facility environment mentioned by some reviewers
- Supportive counseling services
Common complaints
- Rudeness and unprofessional staff behavior
- Poor communication and issues with responsiveness
- Concerns regarding inadequate patient care and follow-through
- Complaints about food quality and quantity
- Negative experiences with medication management/administration
In patients' words
"This place is very rude and disrespectful. They hang up on you mid sentence. They barely feed their people..."
— Birdeye user review"Love this place...everyone is friendly and very patient and helpful... I've been going there 3 years and it has saved my life."
— FindRehabCenters user review"Just want push medications without even knowing your story/history. If you were not depressed prior to admission, you will be."
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