Comprehensive Healthcare Mason City IA and Albert Lea MN
Family Medicine • Mason City, IA
Ratings by platform
- Seniors.fyi (MercyOne North Iowa Medical Services): 3.1/5 (9 reviews)
- Hospital Cost Compare (Mayo Clinic Health System - Albert Lea): 69% definitely recommend (300 or more)
What patients say
Patients praise
- High-quality, compassionate specialty care
- Successful surgical and treatment outcomes
- Accessible specialty services for regional communities
- Effective, listening, and responsive medical staff in specific instances
Common complaints
- Long wait times in emergency rooms
- Unprofessional, rude, or dismissive front-desk staff
- Difficulty with phone communication and misrouted calls
- Concerns regarding misdiagnosis in emergency settings
- Intrusive or unnecessary medical questioning
In patients' words
"At both the Albert Lea clinic and the Mason City Clinic, everyone I came in contact with cared. They cared at 100%. When a job matters to you, it shows."
— Patient testimonial published on Mason City Clinic website"Those who should consider alternatives are families for whom consistently courteous front-desk service, predictable appointment handling, and promptly attended emergencies are non-negotiable. Repeated complaints about rude front-desk staff, misrouted calls, and emergency-room delays point to a cultural inconsistency that can derail care before it begins."
— Review aggregation summary on Seniors.fyi for MercyOne North Iowa Medical Services"I am giving it 3 stars because my first experience was good, but my second was very bad. My first experience, I had a concerned doctor who was a big help. My second time they forced mental health questions on me when I was there for a sinus infection and it really made me very mad."
— Patient review for Mayo Clinic Health System - Albert Lea on MedicalRecords.comMore clinics in Mason City
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