MercyOne North Iowa Emergency Care
Emergency Medicine • Mason City, IA
Ratings by platform
- Apple Maps/Yelp: 2.9/5 (9 reviews)
- MedicalRecords.com: 3.2/5 (51 reviews)
- Healthgrades: 11% lower than national average (N/A)
What patients say
Patients praise
- Some instances of friendly and proficient nursing staff
- Better than average performance in specific clinical measures like blood clot prevention and emergency transfer times
Common complaints
- Perceived lack of medical competence or poor quality of care
- Concerns regarding unprofessional or uncaring staff behavior
- Communication issues between staff and patients
- Difficulties with medical records management and administrative processes
In patients' words
"I had a foreign doctor look at me for 2 minutes. He sent me home. I could have died. Having a severe allergic reaction... No tests were ran!"
— MedicalRecords.com"The care at this facility seems very sub-par. Staff does not communicate well with each other or the patients. Requests and authorization to send all ER/Doctor/Surgery/X-Ray records to follow up doctor was not completed..."
— MedicalRecords.com"The doctor in the emergency room sent me home broken neck. He acted as if I was there for drugs only... I ended up having a broken neck."
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