Mason City Clinic and MercyOne North Iowa Heart Center ...
Cardiology • Mason City, IA
Ratings by platform
- Birdeye (Mason City Clinic): 4.8/5 (1,132 reviews)
- Vivian Health (MercyOne North Iowa Medical Center): 3.9/5 (25 reviews)
- CMS Overall Hospital Quality Star Rating: 3/5 (1397 surveys (2019 CMS data))
- U.S. News & World Report (Cardiologists): 5/5 (15 reviews)
What patients say
Patients praise
- compassionate and kind care from individual providers and staff
- clear communication and thorough explanations from doctors
- high patient satisfaction ratings on specific platforms
- staff willingness to accommodate urgent patient needs
Common complaints
- reports of poor emergency room experiences
- concerns regarding staff communication and responsiveness
- issues with medical record transfers between facilities
- isolated complaints regarding surgical outcomes or patient care quality
In patients' words
"Angel heard the urgency in my voice. She heard my pain... Angel went up and beyond and she didn’t need to."
— Mason City Clinic Patient Testimonial"Staff does not communicate well with each other or the patients. Requests and authorization to send all ER/Doctor/Surgery/X-Ray records to follow up doctor was not completed."
— MedicalRecords.com ReviewMore clinics in Mason City
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