Adventist Health Rideout
Hospital • Marysville, CA
Ratings by platform
- Birdeye: 3.9 out of 5 stars (based on 1,373 reviews) (1,373 reviews)
- Healthgrades: 46% patient experience rating (noted as 21% lower than national average) (N/A)
- Apple Maps: 2.1 out of 5 stars (184 reviews)
- PlainHospital (HCAHPS survey data): 2 out of 5 stars (N/A)
What patients say
Patients praise
- Some praise for specific doctors and staff members for being friendly, attentive, and helpful
- Instances of patients feeling well-cared for by specific medical personnel who took the time to answer questions and explain treatment plans
Common complaints
- Concerns regarding long wait times in the emergency department
- Complaints about poor communication among staff and between staff and patients
- Reports of unprofessional or dismissive conduct by some staff members
- Issues with discharge planning and follow-up information provided to patients
- Dissatisfaction with the patient portal or administrative/billing processes
- Specific clinical complaints regarding care quality, including issues with examinations and medication explanations
In patients' words
"Dr. Dubuque and his staff go above and beyond my expectations. He takes the time to answer every question and concern... and his staff treat me like a family member."
— Birdeye Review"This place use to be really good. Someone ask what hospital I would recommend I would say enloe but after tonight I wouldn't recommend them to any one."
— Apple Maps Review"There is no communication amongst the staff or the staff to the patients."
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