Urgent Care, Spring Mills Towne Center North | WVU Medicine
Urgent Care • Martinsburg, WV
Ratings by platform
- Vitals.com: 3.7/5 (general WVU Medicine Urgent Care rating) (Limited individual reviews available for the new location)
What patients say
Patients praise
- Prompt and efficient service in some instances
- Professional, relational, and knowledgeable staff
- Thorough explanations provided by medical professionals
- Compassionate care, particularly for pediatric patients
Common complaints
- Concerns regarding billing practices and payment collection policies
- Inconsistencies in communication about wait times
- Difficulty scheduling or perceived lack of urgency for urgent care appointments
In patients' words
"They were quick, professional, relational, and knowledgeable. They even followed up in a few days to see how we were doing."
— BusinessYab review from 2019"The fact I was charged before being told a wait time is rediculous. Now it's 3 plus hours before I can see a doctor."
— BBB complaint from 2023 regarding WVU urgent care servicesMore clinics in Martinsburg
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