Martinsburg VA Medical Center | Veterans Affairs - VA.gov
Rheumatology • Martinsburg, WV
Ratings by platform
- Birdeye: 3.7 out of 5 stars (based on 436 reviews) (436 reviews)
- CMS HCAHPS data (via Momentary): 4 out of 5 stars (based on 440 patient surveys) (440 patient surveys)
- Centers for Medicare & Medicaid Services (CMS): 4 out of 5 stars (overall rating)
What patients say
Patients praise
- High quality of nursing communication
- Professional and attentive staff interactions in some experiences
- General cleanliness of the facility
- Positive performance in recent CMS reports with a 4-star rating
Common complaints
- Difficulties scheduling appointments and long wait times for service
- Complaints regarding communication and follow-up from staff
- Perceived lack of professional care and concern for patient needs
- Reports of poor experiences in the emergency department
In patients' words
"I have always found everyone at this hospital of the highest quality. Thank you yesterday to the hearing Dr that treated my father W Sawyer for your love and patience. And everyone that helped make his visit so smooth and safe."
— Birdeye Review"There coordination and appointment management is ridiculous. I have received numerous notifications of an appointment that was scheduled for me after the scheduled appointment date/time."
— FindRecoveryNow Review"The staff of Martinsburg VA have always been friendly, attentive to my needs, and above all professional in their performance."
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