WVU Medicine Berkeley Medical Center and WVU Heart and ...
Cardiology • Martinsburg, WV
Ratings by platform
- CMS / US News & World Report: 2 out of 5 stars (overall patient satisfaction) (516 completed surveys (CMS HCAHPS data))
- Rehab.com: 2.86 out of 5 stars (448 reviews)
- Yelp: 2.1 out of 5 stars (48 reviews)
- MedicalRecords.com: 3.3 out of 5 stars (162 reviews)
What patients say
Patients praise
- Improvements in facilities since the transition to WVU Medicine ownership
- Some individual positive experiences with specific doctors and staff members
Common complaints
- Patient perceptions of rushed or uncaring care from providers
- Concerns regarding delays in diagnostic test results (e.g., echocardiograms)
- Difficulties with billing processes, including alleged double billing and collections issues
- Complaints about front desk staff professionalism and communication barriers for patients with disabilities
- Below-average ratings for hospital quietness and cleanliness
In patients' words
"I feel as they don’t really care. They don’t even spend much time in the room with you. I truly can’t believe it takes 10-14 days back to get the results of an echocardiogram..."
— Patient feedback cited on drracheleidelman.com"It is pathetic that a hospital can't even purchase equipment to move patients who are immobile... It's sad that my mother can't get the procedure done that she needs because they don't have the right equipment."
— Review on MedicalRecords.com"Much better hospital now than years ago. Since WVU merged in they have been putting a lot of work into improving the facilities. Management. And morale."
— Review on Vivian Health (April 2026)More clinics in Martinsburg
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