UP Health System
Behavioral Health • Marquette, MI
Ratings by platform
- Rehab.com: 3.28/5 (520 reviews)
- Vivian Health: 3.4/5 (26 reviews)
What patients say
Patients praise
- Some patients reported caring and helpful staff, particularly in specific units like NICU
- Positive feedback on the clean, comfortable, and non-clinical environment of the addiction services facility
- Appreciation for small-group settings and emphasis on learning in specific programs
- Recognition of the facility's convenience for U.P. residents needing local care
Common complaints
- Complaints regarding impersonal or fast patient care
- Reports of poor communication and customer service issues
- Concerns regarding staffing levels and patient safety raised in past investigations
- Dissatisfaction with the quality of some medical providers
- Difficulty with insurance and administrative procedures
In patients' words
"Good facility, clean, comfortable. Quality of doctors could be better. Convenient for treatment here in U.P. of Michigan."
— Best Rehabs"Too fast, too impersonal I would have liked more information about what they were telling me. Some clarification about what is wrong."
— Google Reviews (via Rehab.com)"Absolute most rude customer service I have ever experienced! I was asking for a certain provider and the lady on the phone did not even listen to me and ..."
— YelpMore clinics in Marquette
Behavioral Health Specialists | Marquette, MI - UP Medical Group
Patients praise: compassionate care in some units · helpful and friendly staff noted in some experiences.
Active Physical Therapy
Patients praise: knowledgeable and supportive staff · personalized and effective treatment plans.
Physical and Occupational Therapy Services
Patients praise: Professional and knowledgeable staff · Personalized treatment plans.
UP Health System Orthopedics
Patients praise: professional, knowledgeable, and compassionate surgeons · excellent surgical outcomes (hip/knee replacements, trauma surgery).
Lilly Dermatology
Patients praise: friendly and professional staff · clean and welcoming office environment.
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