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Orthopedics • Marion, AL
Ratings by platform
- TrustReviewers: 4.6/5 stars (TrustReviewers) (370 reviews)
- Healthgrades: 2.0/5 stars (Healthgrades) (4 ratings (2 reviews))
- Better Business Bureau (BBB): Not rated (BBB) (4 complaints in 3 years)
What patients say
Patients praise
- High-quality clinical and orthopedic expertise reported by some patients
- Expert care trusted by athletes and regional sports organizations
- Some patients report efficient and effective experiences with their medical care
Common complaints
- Billing and insurance processing issues, including overcharging and collection disputes
- Poor customer service, including difficulty reaching the office and unprofessional staff responsiveness
- Scheduling delays and unpredictability, particularly with telehealth visits and MRI appointments
- Communication breakdowns between clinical staff and patients regarding diagnoses and care plans
In patients' words
"I had a good experience with the doctor but their business office is a nightmare. I paid for my surgery in full BEFORE I had surgery."
— BBB Business Profile review from Juanita G."It does not matter how many times I try and get this fixed, I still get bills in the mail saying Im going to be sent to collections. They have said sorry so many times and have said it is all their fault."
— BBB Customer Complaint SummaryMore clinics in Marion
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