Locations | Hartford HealthCare | CT
Colon & Rectal Surgery • Manchester, CT
Ratings by platform
- Yelp: 1.9/5 stars (56 reviews)
- Momentary Labs (HCAHPS data): 2/5 stars (418 surveys)
- Vivian Health (Staff/Clinical perspective): 4.1/5 stars (11 reviews)
What patients say
Patients praise
- Acknowledged for Patient Safety Excellence Award
- Praise for specific programs like the doula/birthing services
- Positive reviews for certain individual doctors and medical staff
Common complaints
- Below-average patient satisfaction scores for staff responsiveness and communication
- Patient complaints regarding facility service fees and billing transparency
- Low overall patient rating (e.g., 2/5 stars) on standardized surveys
- Mixed experiences with ER wait times and facility quietness
In patients' words
"Dr. Kapoor is an amazing Dr. He made me feel comfortable and I felt safe."
— Healthgrades review"I have been trying to dispute a Facility Service charge of $399.00 that was so much higher than the actual Physician Service charge... There were no signs anywhere on the hospital maternity floor that stated charges would include both service and facility fees."
— Better Business Bureau complaint (Hartford HealthCare)More clinics in Manchester
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