Hartford HealthCare Medical Group Primary Care
Adolescent Medicine • Manchester, CT
Ratings by platform
- Yelp: 1.7 out of 5 (aggregate for brand) (159 (brand-wide))
- Healthgrades: 4.8 out of 5 (for specific provider Alyssa Kegley) (44)
What patients say
Patients praise
- Providers are often described as attentive, caring, and professional
- Many patients appreciate the thoroughness and clear communication from specific healthcare providers
- Convenient location and availability of some walk-in or same-day services
Common complaints
- Difficulty reaching staff via phone
- Long wait times for appointments and while in the office
- Perceived rudeness or lack of empathy from office staff
- Challenges with prescription refills and timely communication
- Administrative issues, including billing disputes and appointment cancellations
In patients' words
"Alexis is always running late, not taking inconsideration that it’s hard enough to get in... The attitude and arrogance needs to stop so she can focus on medicine."
— Healthgrades review for Alexis Deitz, PA-C"PA Aylssa Phillips always takes the time to listen to my concerns, do tests as needed and explains thing to me well. I never feel rushed or disrepected."
— Healthgrades review for Alyssa Kegley, PA"As for the staff, they have absolutely no empathy for anyone and speak to you on the phone as if you are a huge bother."
— Yelp review for Hartford HealthCare Medical Group, Manchester, CTMore clinics in Manchester
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