Inova Radiology and Diagnostic Imaging Services
Diagnostic Imaging • Manassas, VA
Ratings by platform
- Birdeye (Inova Imaging - Leesburg): 2.7/5 (59)
- Birdeye (Inova Imaging - Ashburn HealthPlex): 2.9/5 (14)
- Birdeye (Inova Imaging - Gainesville): 2.5/5 (55)
- Birdeye (Inova Advanced Imaging Center - Fair Oaks): 2.4/5 (15)
What patients say
Patients praise
- Access to modern technology and specialized care options
Common complaints
- Long wait times and scheduling issues
- Unprofessional or rude staff behavior
- Difficulties with customer service and reaching staff by phone
- Concerns regarding technician conduct and patient comfort during procedures
- Errors in medical records and administrative processes
In patients' words
"Apparently management has so little faith in the customer service, or basic typing skills, of their front desk staff that they've excused them from all basic customer service duties and instead set up kiosks (that seldom work) to pawn their duties off on to customers."
— Birdeye review (Inova Imaging - Gainesville)"Yesterday, I went to the ER/D for a CT. I was there for 8 hours. They gave me a CD with the results. The results were for an MRI on a patient that was done 27 years ago."
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