CHA Malden Care Center - Cambridge Health Alliance
Urgent Care • Malden, MA
Ratings by platform
- Yelp: 2.8 out of 5 stars (97 reviews)
- Facebook: 84% recommend (19 reviews)
- Zocdoc: 4.86 out of 5 stars
What patients say
Patients praise
- Some patients report friendly, kind, and courteous doctors and nurses
- Appreciation for efficient visits and not feeling rushed by specific providers
- Positive experiences with ongoing follow-up care for certain health conditions
Common complaints
- Difficulty reaching the office via phone or long wait times on hold
- Rude, unpleasant, or incompetent reception/front desk staff
- Perception of poor customer service and administrative issues
- Complaints about billing and overcharging
- Concerns regarding medical care quality, misdiagnoses, and feeling rushed during appointments
In patients' words
"i think theres a rule against answering phones at this office... so frustrating. been on hold for 30 minutes while i type this. not a one time occurrence either"
— Loc8NearMe"Since I first applied there theyve overcharged me multiple times, have taken weeks, or even months to return my phone calls, presented information in very confusing ways, and so on."
— Medicals-health.com"Very Efficient visit. I wasnt waiting very long and felt the doctor didn't rush through my visit."
— ZocdocMore clinics in Malden
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