Laboratory Services - Monument Health
Laboratory Services • Madison, SD
Ratings by platform
- Yelp (for Monument Health Rapid City Hospital): 1.9 out of 5 stars (55 reviews)
What patients say
Patients praise
- Staff friendliness and knowledge cited in general hospital reviews
- Presence of robust laboratory test offerings and availability of on-demand, walk-in services
Common complaints
- Billing and insurance-related issues, including conflicts over payment processing and communication with billing staff
- Documented administrative errors in laboratory results reporting, specifically involving incorrect recording of test results in electronic medical records
In patients' words
"A serum HCG qualitative lab test was ordered by the physician with negative results reported by the laboratory (lab)... The incorrect negative pregnancy test result performed on 7/3/23 was referenced on 7/13/23 when treatment was provided."
— South Dakota Department of Health Complaint Survey Report"Despite numerous phone calls attempting to resolve this issue, I have been met with extremely disrespectful and unhelpful behavior from their collections staff."
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