Pain Management - MaineHealth

Patients praise

• Some patients report professional, kind, and efficient care from doctors and nursing staff.
• Specific praise for positive surgical outcomes and helpful night nursing staff.
• High overall patient satisfaction rating in some aggregated data.

Common complaints

• Mixed to negative patient experiences in the emergency department, including reports of long wait times and misdiagnosis concerns.
• Staffing and work environment tensions between hospital leadership and clinical staff, with reports of inadequate staffing jeopardizing patient care.
• Historical reports of safety investigations following patient care incidents.
• Specific clinical performance concerns in mortality-based ratings for heart failure and COPD.