Horizon Behavioral Health | Lynchburg, VA

Patients praise

• Some patients have reported positive experiences with specific teams that listen and provide support

Common complaints

• Poor administrative and scheduling management, including canceled appointments without notice
• Difficulty reaching staff by phone or getting return calls from management
• Medication management issues, including withheld refills after missed appointments and patients left without necessary medication
• Perceived lack of care and unprofessional behavior from clinicians or administrative staff
• Billing disputes and ongoing charges for services not rendered
• Dissatisfaction among staff regarding management and workplace environment