Trinity Health Medical Group, Primary Care - Ludington
Primary Care • Ludington, MI
Ratings by platform
- Official Trinity Health Michigan Provider Pages: Typically high (ranging approximately 4.8-4.9 out of 5 based on aggregated provider ratings) (Hundreds of ratings across individual providers)
- Third-party review aggregators (Birdeye, Yahoo Local): Mixed (e.g., 3.7/5, 3.3/5, 2.5/5) (Varies by platform (ranging from 9 to over 300 reviews))
What patients say
Patients praise
- Highly valued, compassionate, and attentive individual providers, particularly for specific PAs and NPs
- Efficient and respectful service for minor procedures
- Some patients report feeling well-heard and provided with proactive care plans
Common complaints
- Difficulty accessing live staff and lack of appointment reminders
- Perceived lack of care, compassion, or listening by some providers
- Long wait times for services like urgent care or lab results
- Frustration with business practices and patient relations handling
In patients' words
"Nicole went above and beyond, taking ample time to thoroughly review my medical history and records. It was clear she not only understood my health concerns but also encouraged the positive strides I’ve made... For the first time in years, I felt acknowledged and reassured in my care decisions."
— Patient review of Nicole Towns, NP"N.Towns is a horrible doctor. She treated me poorly with a cold, and cruel demeanor. She pretended to examine me, but didn't look at me at all."
— Patient review on LocalityBiz"Just couldn't ask for a better provider. No complaints I recommend him to everyone whenever I get the chance to."
— Patient review of Brent Johnson, PA-C"I came in too the emergency care today... She gave me about 60 seconds of attention before deciding I just wanted narcotics... One of the most unprofessional experiences I have ever had..."
— Patient review of urgent care servicesMore clinics in Ludington
Corewell Health Ludington Hospital Primary Care - Lawndale
Patients praise: High patient satisfaction ratings for individual primary care providers, such as Dr. Ryan Rodd and Dr. Matthew Holden · Positive experiences with clinical staff (nurses and physicians) at the walk-in clinic regarding friendliness and efficiency.
Trinity Health Medical Group, Cardiology - Ludington
Patients praise: Physicians described as attentive, compassionate, and skilled at explaining conditions · Strong positive feedback for specific providers such as Dr. Eric Shafer, including appreciation for his listening skills and thoroughness.
Smith Family Dentistry | Ludington, Michigan
Patients praise: kind and communicative staff · comfortable and relaxed environment.
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