46.78 mi away - Location search | Quest Diagnostics
Laboratory Services • Ludington, MI
Ratings by platform
- ComplaintsBoard: 1.3/5 (7 reviews (plus 492 complaints))
- ClaimBo: 2.55/5 (59 reviews (based on 911 total ratings))
- Birdeye (Kalamazoo location): 3.7/5 (57 reviews)
What patients say
Patients praise
- Professionalism and kindness of specific staff members at certain locations
- Efficient and fast service reported by some patients
- Successful and comfortable blood draws, including for children
Common complaints
- Dissatisfaction with customer service and difficulty reaching live representatives
- Billing issues, including confusing invoices and perceived billing errors
- Long wait times and difficulties with the online appointment scheduling system
- Reports of inconsistent test result accuracy or lost samples
- Frustration with automated systems replacing human interaction at some locations
In patients' words
"They closed the receptionist window—there is no human contact at all anymore. Everything is pushed to a machine, and it’s simply not working."
— Trustpilot review"You are not able to talk to a real person. Can only make an appointment using the computer. This slows down the call and it makes mistakes."
— Birdeye review (Kalamazoo location)More clinics in Ludington
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