Trinity Health Medical Group, Primary Care - Ludington
Internal Medicine • Ludington, MI
Ratings by platform
- Trinity Health Official Provider Profiles/Verified Surveys: Generally high ratings, often around 4.8-4.9 out of 5 based on aggregated surveys (Hundreds of ratings across various providers and survey sources)
- General third-party review sites: Mixed; one source cites 3.7 stars out of 5 (Small number of reviews (approx. 9))
What patients say
Patients praise
- Providers are friendly, thorough, and knowledgeable
- Staff are professional and caring
- Effective communication and listening skills of providers
- Efficient handling of urgent care/immediate needs
- Trustworthy and compassionate care relationship
Common complaints
- Difficulty reaching live staff by phone
- Lack of appointment reminders
- Long wait times to be seen in office
- Issues with prescription management (wrong pharmacy)
- Perceived decline in quality of service over time
In patients' words
"I love this clinic. Everyone is so wonderful. Nicole Pratt is fantastic, she truly cares for her patients. She takes the time to get to know you and sees you as a whole person, not just an ailment."
— LocalityBiz review"They get worse and worse as time goes on. Can't get through to a live person, they don't send out appointment reminders."
— LocalityBiz review"Brent always treats us like friends or family. He takes the time to listen and offers solutions to whatever concerns us."
— Ratings.MD verified patient surveyMore clinics in Ludington
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Patients praise: kind and communicative staff · comfortable and relaxed environment.
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