Substance Use Services
Substance Use Treatment • Lowell, MA
Ratings by platform
- Birdeye (Northeast Health Services - Lowell): 4.6/5 stars (93 reviews) (93)
- Rehab.com (Arbour Counseling Services Lowell): 2.36/5 stars (25)
- ProjectKnow (Lowell House Sheehan Women's Program): 4.2/5 stars (4)
- Addiction Resource (Lowell House Ambulatory Services): 8.9/10
- Recovered TrustScore (Eleanor Health Lowell): 3.85/5 stars
What patients say
Patients praise
- Supportive and helpful clinical staff in specific instances
- Positive outcomes with medication-assisted treatment for some patients
- Caring staff and effective follow-up care noted at certain facilities
- Accessible and professional services reported by some patients
Common complaints
- Unprofessional behavior, including rude office staff and poor communication
- Disorganized administrative processes and issues with paperwork
- Concerns regarding provider competence, medication management, and clinical oversight
- Tense or unsafe-feeling facility environments
In patients' words
"I have been a patient for years. It has saved my life. the changes they have made in treatment in the last couple years have been great."
— Patient, Habit Opco Lowell"Prescribed me a medication with no education or labs drawn... I would never recommend this place."
— Patient, Arbour Counseling Services Lowell"Anne the secretary doesn't know how to read her paperwork and doesn't know how to not hang up on you mid sentence. Dr. 'Chuck' never calls on time for appointments. Everyone I've talked to in that place has an attitude problem."
— Patient, Arbour Counseling Services Lowell"My therapist has help me and many different ways that I could ever expect. He is still helping me deal with a lot of things. He’s so easy to talk to."
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