Mental Health Care & Therapy in Lowell, MA | Telehealth Options
Mental Health and Behavioral Health • Lowell, MA
Ratings by platform
- Birdeye (Northeast Health Services): 4.6/5 stars (100 reviews)
- TherapyDB (Pathways Counseling Assoc): 4.8/5 stars (4 reviews)
- Rehab.com (Arbour Counseling Services): 2.36/5 stars (25 reviews)
What patients say
Patients praise
- Availability of convenient telehealth options
- Broad range of services including therapy, psychiatry, and medication management
- Accessible location with public transport links for some clinics
- Culturally responsive and specialized care options available
Common complaints
- Disorganized office administration and billing concerns
- Difficulty reaching staff or receiving timely responses/callbacks
- Inconsistent medication management and communication issues
- Concerns regarding staff professionalism and quality of care for specific demographics like teens
In patients' words
"It used to be a good place . It has gone downhill for the last few years ..Staff don't stay there long and leave their patients in hiatus. They discharge you for no reason and then make you an appointment. They have no clue what they are doing ."
— LocalityBiz (Bridgewell Counseling Services)"They failed kids who need help. Kids are there for help but they don’t have ability to help as they should. Just kids expressing themselves honestly as a figure of speech, they, as mental health professionals, freak out called police on a minor and discharge them from that."
— Rehab.com (Arbour Counseling Services)"I’ve been a client here for over a year, having gone through couples counseling, individual counseling, and medication management. The staff here are all wonderful, and I have had great success here. Their hours are very flexible, which is great for my work schedule."
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