Behavioral Health - Nor-Lea Hospital District
Psychiatry • Lovington, NM
Ratings by platform
- HospitalStats.org / HCAHPS Surveys: Poor (Overall Patient Rating) (149 (HCAHPS survey count))
- Healthgrades: 1.0/5.0 (1 (on Healthgrades group profile))
What patients say
Patients praise
- Access to a growing team of behavioral health specialists including psychiatrists and therapists
- Emphasis on personalized treatment plans and patient partnership in care
- Availability of dedicated programs such as the Heritage Program for senior behavioral health needs
- Patient reports of knowledgeable and caring individual clinical staff members
Common complaints
- Concerns regarding staff compassion and empathy, particularly in the emergency department
- Reports of dismissive or unhelpful communication from some providers
- General negative sentiment in some isolated online reviews regarding overall hospital experience
In patients' words
"Dr Ali was dismissive and did not take my health concerns seriously."
— Healthgrades review"Stephanie Wilkes is the best. I have not been this pleased with a doctor in years. She opened my eyes to various things that the doctors overlooked."
— LocalityBiz review"Just like their hospital environment, ER personnel are cold & sterile. They lack compassion & empathy."
— Yelp reviewMore clinics in Lovington
Psychiatrists and Psychiatric Nurses in Lovington, NM
Patients praise: Providers are described as listening attentively to patients · High patient satisfaction with the professional and caring nature of the staff at Nor-Lea Professional Physician Center.
Podiatry - Nor-Lea Hospital District
Patients praise: some providers praised for being caring, intelligent, and good listeners · instances of successful treatment plans and professional care reported by individual patients.
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