General Surgery - Los Angeles, CA | UCLA Health
Surgery (General and Specialty) • Los Angeles, CA
Ratings by platform
- UCLA Health Internal Reporting: Reported satisfaction rate of greater than 95% for surgical patients (N/A)
- Healthgrades (Dr. Anne Lin): 5.0 out of 5 stars (based on 3 reviews) (3)
- Healthgrades (Dr. David Chen): 4.4 out of 5 stars (based on 26 reviews) (26)
- ComplaintsBoard: 2.0 out of 5 stars (based on 21 complaints) (21)
What patients say
Patients praise
- Highly skilled surgeons and medical expertise
- Positive outcomes for many patients including complex surgeries
- Supportive and informative nursing staff during telehealth visits
- Thorough post-operative care and explanation of results
Common complaints
- Difficulty communicating with staff and providers outside of appointments
- Allegations of poor response to surgical complications
- Reports of unprofessional behavior and dismissiveness from some providers
- Complaints regarding administrative processes and patient experience follow-up
- Instances of diagnostic errors or perceived mishandling of care
In patients' words
"I had a telehealth appointment... and she was wonderful! Without rushing, she told me the results... and explained very thoroughly what I would need to do... She was very kind, considerate and thorough."
— UCLA Health Patient Review (NP Christine Siregar)"After receiving a medical diagnosis with Dr. Chen, it was decided to perform plug removal and insert a new mesh... 10 weeks out... I feel like a new man and am beyond happy."
— Healthgrades Patient Review (Dr. David Chen)"I share my personal journey with thyroid surgery performed by Dr. Michael Yeh at UCLA... Learn about the devastating complications I experienced... This episode also covers UCLA’s lack of response to my complications..."
— Doctor Thyroid Podcast Review"I came to UCLA Health for answers, support, and treatment. What I experienced instead was repeated dismissal, missed diagnoses, and damage that could have been prevented."
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