Cleveland Clinic in Lorain County
Primary Care • Lorain, OH
Ratings by platform
- Vivian Health: 3.7/5 (6 reviews (on Vivian Health))
- CMS HCAHPS (Momentary Labs analysis): 4/5 stars (1,103 completed patient surveys)
What patients say
Patients praise
- friendly and professional staff members in many departments
- convenient location and hours of operation
- some patients report efficient experiences with routine care
- high patient recommendation rates for certain facilities like Avon Hospital
Common complaints
- long wait times for appointments and in waiting rooms
- difficulties with phone communication and scheduling
- reports of poor bedside manner from specific providers
- concerns regarding billing transparency and administrative coordination
- isolated reports of cleanliness issues in emergency departments
In patients' words
"There was dried blood on the chairs and floor in the waiting room, spots of blood and secretions down the hall... I have never been to a hospital with such deplorable cleanliness."
— Reviewer on LocalityBiz regarding Avon Hospital emergency room"All the staff- from the greeters to the lab employees- are super friendly, professional, and helpful. The only bad experience I've ever had here is with gastroenterology."
— Reviewer on A-Better-Place regarding Lorain Family Health & Surgery CenterMore clinics in Lorain
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