Mercy Health — Lorain Hospital | Lorain, Ohio
Critical Care Medicine • Lorain, OH
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 3 out of 5 stars (based on 498 patient surveys) (498)
- Rehab.com: 2.89 out of 5 stars (341)
What patients say
Patients praise
- High willingness of patients to recommend the hospital (approx 55-85% depending on source)
- Professionalism and expertise of specific medical staff and surgical teams
- Compassionate bedside manner reported by some patients
Common complaints
- Poor staff responsiveness and communication
- Issues with patient care and clinical follow-up for complex cases
- Dissatisfaction with cleanliness and quietness of facilities
- Reports of inadequate coordination during treatment and discharge
In patients' words
"From the moment I arrived at Mercy Health Lorain, I was treated with kindness, professionalism, and genuine compassion... The anesthesiologists were especially attentive... Every staff member I encountered was supportive, patient, and truly went above and beyond."
— Rehab.com user review (Marion Howard)"I am very disappointed in the health care at this facility and I will deter all families in our area to never go to this facility."
— Rehab.com user review"STOP find another wound clinic. Poor diagnosis, no supplies, no home nursing, no one knows if they are coming or going."
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