Monmouth Medical Center | Long Branch NJ Hospital
Primary Care • Long Branch, NJ
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 3 out of 5 stars (overall patient satisfaction) (2,139 completed surveys)
- Rehab.com: 4.06 out of 5 stars (784 reviews)
What patients say
Patients praise
- Many patients praise the professionalism and kindness of specific doctors and nurses
- Strong recommendation rate (approximately 67-72% of patients would recommend)
- Positive experiences noted in specialized departments like labor and delivery and radiology/oncology
Common complaints
- Reports of poor responsiveness and long waits for assistance from nursing staff
- Allegations in a 2019 lawsuit concerning the unauthorized use of Benadryl to sedate patients and subsequent retaliation against a whistleblower nurse
- Concerns regarding facility cleanliness and quietness
- Occasional reports of unprofessional or disrespectful behavior from some staff members
In patients' words
"Horrible staff and people. They don’t even treat kids good n just awfully disrespectful towards certain patients..."
— Rehab.com user review"We had a great experience from the moment we checked in with security up until two days later when we were discharged. The entire staff was very professional, courteous and very attentive to our needs."
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