Getlabs
Laboratory Services • Long Branch, NJ
Ratings by platform
- Trustpilot: 4.6/5 (1,269 reviews)
- RatingFacts: 3.85/5 (96 reviews)
- RealReviews.io: 4.9/5 (7 reviews)
What patients say
Patients praise
- high convenience for home-bound or busy patients
- professional and gentle phlebotomists (in many reported cases)
- time-saving alternative to traditional laboratory visits
- seamless booking process when successful
Common complaints
- unreliable service and frequent appointment reschedules or cancellations
- poor customer support with no phone number available for consumers
- ineffective AI-based chat support systems
- concerns regarding phlebotomist qualifications and technical skills during blood draws
- issues with sample handling or communication regarding lab orders
In patients' words
"Extremely poor service and communication... no one answers calls, returns messages, or confirms receipt of the faxed orders. Their AI chat is useless. Very unprofessional and unreliable."
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