Otolaryngologist & ENT Doctors - Duly Health and Care
Ear, Nose, and Throat (ENT) • Lombard, IL
Ratings by platform
- Vitals (for specific ENT Dr. Shilpa Cherukupally): 4.6 out of 5 stars (17 ratings)
- Doctor.com (for specific ENT Dr. Shilpa Cherukupally): 5 out of 5 stars (13 reviews)
- Birdeye (general Duly Otolaryngology ENT): 3.9 out of 5 stars (39 reviews)
What patients say
Patients praise
- Physicians and clinical staff are often described as knowledgeable, professional, and compassionate
- Patients appreciate thorough explanations of diagnoses and treatment plans
- Positive outcomes for some surgical procedures reported by patients
Common complaints
- Difficulties and long wait times with the phone answering system
- Concerns regarding billing processes, including alleged overcharges and complexity in refunds
- Frustration with scheduling procedures and coordination with insurance authorizations
- Reports of unresponsiveness or poor customer service post-procedure
In patients' words
"Dr. C is awesome. KInd, compassionate, takes the time to explain, is an extremely knowledgeable ENT."
— Vitals review for Dr. Shilpa Cherukupally"Duly would nickle and dime their patients whenever they can. We plan to move away from Duly totoally."
— LocalityBiz review for Duly Health Lombard"The physician and clinical staff continue to surpass excellence in caring for patients but we are very unhappy with the surgical scheduling process."
— LocalityBiz review for Duly Surgery Center LombardMore clinics in Lombard
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