Physical Therapy | Adventist Health Lodi Memorial
Physical Therapy • Lodi, CA
Ratings by platform
- Healthgrades: 61% of patients gave a rating of 9 or 10; 65% would definitely recommend
- Medicare/CMS: 3 out of 5 stars (CMS/HCAHPS overall rating) (556 completed surveys)
What patients say
Patients praise
- Facility holds a 3-star overall rating from Medicare/CMS benchmarks
- Some specialty services or staff receive high individual ratings from medical professionals or specific patient encounters
- General hospital performance is reported as equal to the national average in several patient experience metrics
Common complaints
- Reports of poor customer service from care teams
- Concerns regarding staff professionalism, including rudeness and loud conversations in public areas
- Frustrations with scheduling processes and appointment delays
- Allegations of medical staff misrepresenting patient records
In patients' words
"Worse customer service I have seen from a hospital care team! Also Doctors and Nurses lie on chart to get patient's out of their care! Do not end up here!"
— Yelp - Adventist Health Lodi Memorial Rehabilitation Services"The staff are extremely rude and continue to talk about clients in Spanish but I have to reschedule my daughters appt several times due to their inability to schedule correctly."
— Birdeye - Adventist Health Lodi Memorial Medical OfficeMore clinics in Lodi
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