Lockport - WellNow Urgent Care
Urgent Care • Lockport, NY
Ratings by platform
- Birdeye: 4.4 out of 5 stars (848 reviews)
What patients say
Patients praise
- prompt and efficient service
- friendly and professional front-desk and nursing staff
- accurate and thorough clinical assessments
- clean facility environment
Common complaints
- rude or unprofessional staff behavior
- long wait times or feeling ignored at check-in
- rushed or dismissive provider interactions
- concerns regarding follow-up on test results
- occasional understaffing issues
In patients' words
"The whole experience for me went well. From the speedy check in and friendly person at the counter. The NP who saw me was accurate, thorough, professional, personable, kind, and efficient."
— Patient review (via MapQuest)"The lady at the desk was so rude. I was standing there for 15 minutes and she totally ignored me and waited on the next person that came in."
— Patient review (via MapQuest)"Nurse staff was very friendly. However when the provider came in he was terrible. I understand that being a doctor is very stressful but he came in holding a phone and looked so rushed and was..."
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