Nursing Homes & Chronic Care - Niagara County, NY
Skilled Nursing Facility • Lockport, NY
Ratings by platform
- Lockport Rehab & Health Care Center: 4/5 overall rating (CMS) (Mixed anecdotal reviews; some specific negative experiences documented)
- Elderwood At Lockport: 3/5 overall rating (CMS) (Mixed anecdotal reviews highlighting significant operational challenges)
- St. Clare Manor: Generally poor, not recommended (Multiple negative anecdotal reviews)
What patients say
Patients praise
- Some staff members described as caring and dedicated despite challenging systems
- Potentially effective rehabilitation therapy services for some residents
Common complaints
- Understaffing leading to delays in care, long waits for assistance, and insufficient monitoring of medical conditions
- Concerns regarding poor hygiene, including infrequent bathing and neglect of wounds or medical dressings
- Complaints about food quality, described as unappealing or inadequate
- Communication gaps between staff and families, with reports of unanswered calls and lack of responsiveness
- Reports of facility environments being outdated, unkempt, or lacking basic amenities like televisions and phones
In patients' words
"They let her lie in dirty bloody bandages for 3 days ...it was awful & depressing. The nurses were nice & couldn't do more cause they'd get into trouble."
— Julie Clark, Review on SeniorCare.com regarding Lockport Rehab & Health Care Center"The staff is chronically short-staffed; there are not enough nurses, and aides allegedly mistreat residents. Bed sores progressed to stage four due to inadequate turning and care."
— Summary of reviews for St. Clare Manor on seniors.fyiMore clinics in Lockport
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