Lockport Rehab and Health Care Center
Skilled Nursing Facility • Lockport, NY
Ratings by platform
- seniors.fyi: 3.8 from 10 reviews (10 reviews (rating shown as from 10 reviews))
- seniorcare.com: 3.7 / 5.0 (review entries include ratings (exact count not provided in snippet))
- CMS / NursingHomeDatabase.com (CMS overall rating): 4 Stars (not stated for CMS stars)
- plaindoctor.com (CMS overall rating): 4/5 (Health inspection 4/5) (not stated)
What patients say
Patients praise
- Overall CMS quality rating reported as 4 stars (above average / excellent quality care above average standards).
- Some staff are described as nice or providing excellent care (while other staff reportedly fail).
Common complaints
- Food quality described as terrible/horrible and residents left unwilling to eat.
- Inadequate hygiene/bathing: residents reportedly not bathed/showered for extended periods.
- Allegations of neglect/safety problems for post-surgical monitoring (e.g., clotting not monitored).
- Low staffing and lack of teamwork among remaining staff.
- Residents left in dirty/bloody bandages for days; accusations bordering on abuse/fraud.
- Out-of-pocket charges for basic room amenities like TV/phone mentioned in reviews.
In patients' words
"“Food is horrible, nearly inedible. Patients are not bathed.”"
— seniorcare.com review (Lockport Rehab & Health Care Center)"“They let her lie in dirty bloody bandages for 3 days…only bathe you once a week.”"
— seniorcare.com review (Lockport Rehab & Health Care Center)"“My grandmother…Hasn't been bathed or showered in 9 days…they have to provide there own television and phone… at there own cost!”"
— seniorcare.com review (Lockport Rehab & Health Care Center)"“The facility should be closed; the food is horrible and patients are not bathed.”"
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