Elderwood at Lockport
Skilled Nursing Facility • Lockport, NY
Ratings by platform
- AssistedLivingScout: 2.7 out of 5 stars (24 reviews)
- MyCaringPlan: 5.4 out of 10 (N/A)
- NursingHomeRating.org: 4 out of 5 stars (N/A)
What patients say
Patients praise
- Rehabilitation staff noted as wonderful by some families
- Some reports describe the facility as well-maintained and clean
- Availability of personalized meal selections for some residents
- Some staff members praised for being professional and helpful
Common complaints
- Chronic understaffing leading to long response times for assistance
- Criticism regarding the quality of food and meal options
- Reports of rude or unhelpful behavior from some staff members
- Communication difficulties with the facility and responsiveness issues
- Deficiencies found in state inspections, including ADL care, infection control, and fire/electrical safety
- Allegations of neglect and poor end-of-life care in some individual accounts
In patients' words
"The staff were wonderful in the rehab unit... Sometimes it would take an hour to get someone to get my grandma out of bed so we can go to the cafeteria and have lunch together."
— AssistedLivingScout review"Several reviews criticize the quality of the food, describing it as terrible, with some patients only receiving sandwiches for supper."
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