Lockport Rehab & Health Care Center - Mirador Living
Rehabilitation Center • Lockport, NY
Ratings by platform
- CMS/Medicare Care Compare"}},{rating:{citations:,confidence:: 4 out of 5 stars (CMS/Medicare Overall Rating)"},reviewCount:{citations:,confidence:
What patients say
Patients praise
- Facility holds a 4-star overall CMS quality rating
- Some staff noted as providing excellent care
- Clean safety record according to some federal reporting metrics
Common complaints
- Reports of poor food quality (e.g., inedible meals, black bananas)
- Allegations of inadequate hygiene and infrequent bathing of residents
- Concerns regarding low staffing levels and lack of team coordination
- Claims of poor monitoring of post-surgical medical needs
- Criticism of administrative/ownership priorities regarding cost containment over patient welfare
In patients' words
"My mom was just there for rehab of broken hip & leg....the food was terrible, was served black bananas, 2 day old chicken etc. she refused to eat so we brought her food. They let her lie in dirty bloody bandages for 3 days ...it was awful & depressing."
— SeniorCare.com review by Julie Clark"This place should be closed. Food is horrible, nearly inedible. Patients are not bathed. Post surgical patients are not monitored for signs of clotting not to mention the staffing level is low and the staff that are there do NOT work as a team."
— SeniorCare.com review by Ruth OholMore clinics in Lockport
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