Livonia – Comprehensive Urology
Urology • Livonia, MI
Ratings by platform
- Healthgrades: 4.5/5 stars (Dr. Jeffrey Schock) (165 reviews)
- Birdeye (Aggregate): 2.7/5 stars (26 reviews)
- Birdeye (Aggregate): 4/5 stars (7 reviews)
What patients say
Patients praise
- Physicians are frequently described as knowledgeable, compassionate, and thorough
- Effective medical care and diagnostic explanations from providers
- Some patients appreciate the bedside manner of specific doctors
- Inclusive and accommodating environment reported by some patients
Common complaints
- Long patient wait times in the office
- Unprofessional or rude office and front-desk staff attitudes
- Difficulties with the billing department, including potential billing errors or complex payment requirements
- Communication issues regarding appointment scheduling and follow-up
In patients' words
"The service is bad all the time we have to wait one hour or more after our appointment. This is not acceptable."
— Healthgrades (Patient review regarding Dr. Jeffrey Schock)"Physician is professional and good communication. Front office staff is rude and unprofessional. Billing department is either incompetent or fraudulent."
— Birdeye (Aggregate patient review)"He is a nice man but the office should be run more efficiently!"
— WebMD (Patient review regarding Dr. Jeffrey Schock)More clinics in Livonia
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