Henry Ford Eastwood Behavioral Health - Livonia
Behavioral Health • Livonia, MI
Ratings by platform
- Rehab.com/Google Reviews: 2.74/5 (39 reviews)
What patients say
Patients praise
- High praise for individual clinicians, therapists, and their clinical effectiveness
- Reports of caring and thorough care from specific providers
- Some long-term patients report positive, life-saving experiences with specific therapists
Common complaints
- Dissatisfaction with administrative/reception staff, specifically regarding rudeness and unprofessionalism
- Concerns about communication and scheduling delays
- Specific complaints about individual providers not listening or following through on care plans
In patients' words
"This place is a joke! My husband is very... with his therapist but the so called psychiatrist (whom we've since found out isn't even a psychiatrist) won't listen, won't follow... gene sight testing... Says she will call on such and certain date and time and then doesn't."
— Rehab.com/Google Reviewer"As the face of a mental health clinic, the receptionist is rude, curt, and unprofessional at best... My review is for the clinicians of this clinic only - they are fantastic. If you can handle the receptionist, you will have a fine experience."
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