Livermore, CA Family Doctors - Sutter Health
Family Medicine • Livermore, CA
Ratings by platform
- Sutter Health Provider Profile (Dr. Huong Nguyen Dang): 4.9/5 (274 reviews)
- Sutter Health Provider Profile (Dr. George S. Besser): 5/5 (352 reviews)
- Everyday Health (Dr. Raymond Rowell): 5.0/5 (1 review)
- Comparably (Sutter Health Customer Service): 3/5 (not explicitly stated, derived from aggregate score)
What patients say
Patients praise
- Individual doctors often receive high ratings from patients for care, bedside manner, and friendliness
- Some patients find it easy to book appointments with specific providers
- Professionalism of clinical staff in individual care interactions is frequently noted positively
Common complaints
- Issues with billing practices, including unexpected charges and difficulties with insurance authorization
- Dissatisfaction with customer service and administrative communication failures
- Long wait times for appointments and diagnostics
- Reports of perceived staff incompetence or lack of coordination
In patients' words
"This review is not about the Doctors, all that I have seen have been a tentative and caring. My issue is with their billing and scheduling."
— Better Business Bureau (Sutter Health Customer Review)"Frustrating call to book a doctor appointment. ... Felt staff were not competent."
— PissedConsumer (Sutter Health Review)More clinics in Livermore
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