Bowen Hefley Orthopedics | Little Rock, AR
Orthopedics • Little Rock, AR
Ratings by platform
- rater8 (verified reviews): 4.91/5 (~6,400 ratings)
- Birdeye: 4.8/5 (285 ratings)
- WebMD (Dr. William Hefley): 4.5/5 (70 ratings)
- Healthgrades (Dr. Scott Bowen): 4.9/5 (181 ratings)
What patients say
Patients praise
- Patients frequently praise the knowledgeable and professional demeanor of the surgeons
- Surgeons are described as skilled, trustworthy, and effective at communicating treatment plans and surgical expectations
- Office staff is often highlighted as friendly, helpful, and efficient
- Many patients express high satisfaction with surgical outcomes, particularly for joint replacements and repairs
- Efficient office operations and minimal wait times are frequently mentioned by patients
Common complaints
- Occasional reports of frustration with billing procedures, such as alleged double billing, and difficulty obtaining refunds
- Some patients express a desire to see the primary surgeon directly rather than relying solely on physician assistants for continuity of care
- Potential for long wait times or communication gaps between the primary physician and supporting staff/PAs
In patients' words
"He was concise and to the point. He showed me the MRI, examined my knee and told me what needed to be done... Good visit."
— Rater8 patient review for Dr. William Hefley"I realize he is very busy, but I feel like communication suffers between him and the PA’s because there are so many. After my knee replacement I will ask to only see the PA that assisted in my surgery to minimize miscommunication."
— WebMD patient review for Dr. William Hefley"Had hip surgery less than two weeks ago and everything is healing great. I highly recommend Dr. Bowen and his staff. They are courteous, knowledgeable, and efficient."
— Rater8 patient review for Dr. Scott Bowen"ELDER FRAUD they double bill the elderly and then you cannot get a refund. My 90 yo mother went and was double billed. After 3 phone calls and a month still ..."
— Yelp review for Bowen Hefley OrthopedicsMore clinics in Little Rock
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